How to Protect You and Your Small Business from Energy Scams

How to Protect Your Small Business from Energy Supplier Scams

According to the Financial Fraud Research Center, between $40 and $50 billion is lost to fraud each year in the United States. Energy supplier scams targeting energy consumers make up a portion of those losses. Fortunately, you can protect yourself and your small business from such schemes with these three simple and straightforward methods.

How to Protect You and Your Small Business from Energy Scams

1) Know Your Utility Company and Energy Supplier

By maintaining proactive relationships with your utility (the company that takes care of the lines, poles, and meters in your area) and your energy supplier (the company you purchase your electricity and/or natural gas from), you will have a better understanding of your energy use, billing cycle, usage fees, and more. This includes reading any and all service agreements between you, your energy supplier, and your utility.

For example: Only your local utility can disconnect service, and all disconnection notices are done in writing with a specific date and deadline — not over the phone.

2) Always Protect Your Personal Information

If an unverified caller demands your credit or debit card information — or asks for payment with a prepaid debit card — this is ALWAYS a red flag. Direct Energy Business (heck, any reputable energy supplier) will never require payment with prepaid debit cards.

If you’re a Direct Energy Business customer and receive a call, email, text, or visit from someone asking for payment via prepaid debit card, please contact Direct Energy Business Customer Care at 1-866-867-8167.

3) Hang Up the Phone

How to Protect You and Your Small Business from Energy Scams
“It’s simple – what you’re telling me doesn’t match anything I read in my Terms of Service or energy contract, so I’m going to hang up now and call the actual Customer Service line for my energy supplier. Bye!”

Seriously – if you ever feel pressured to provide personal or payment information to someone claiming to represent your local utility or energy supplier, just hang up the phone. Then, you should call the customer service number on your billing invoice, as this will ensure you are speaking with a real, trusted representative. When you speak to this person, please share with them the details of the suspicious call you just received, because your energy supplier will want to report all energy scams to the proper authorities.

For more information on how to protect and boost your small business, please visit our Small Business page.


Direct Energy Business is part of one of the largest retail energy providers in North America and a champion in serving businesses' diverse energy needs. Our deep expertise and commitment to addressing our customers' unique energy demands is how we earn the trust of our customers and help make their businesses better.

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