Plans & Products

Learning to Navigate Your Online Account Manager: Part 2 – Billing and Usage

Welcome back to our series on the new-and-improved Direct Energy Online Account Manager. In Part 1, we walked through the “Account Management” tab, discussing the different ways that you can use this innovative online portal to better manage your electricity account information. With Part 2, we will be investigating the “Billing and Payments” and “Usage and Insights” tabs so you can learn about paying bills, tracking your payments, monitoring your billing history, and interpreting your usage history to your advantage. READ MORE

Learning to Navigate Your Online Account Manager: Part 1 – Account Management

Welcome to our instructional series on the new-and-improved Online Account Manager from Direct Energy. We’re really excited to help you navigate Online Account Manager, as we want to ensure that you understand how this portal can benefit you as both a Direct Energy customer and energy consumer. In Part 1, we’ll walk you through the “Account Management” tab, including material on renewals, plan switches, outages, and more! READ MORE

We’ve Renovated! Introducing Direct Energy Online Account Manager 3.0!

Only 11 months ago, we announced the latest round of improvements to our Online Account Manager customer portal. Not content to rest on those laurels, Direct Energy is excited to introduce OAM 3.0! This recent slate of renovations represents a dramatic improvement to the customer experience, specifically in how you access the information in your account that’s most important to you. READ MORE

Take the Stress Out of Your Move with Moving Done Easy from Direct Energy

One call really can do it all! Here at Direct Energy, we’re excited to help you with your move – and we’re geared up to assist you with whatever you need with Moving Done Easy. From setting up your home Internet to finding moving trucks, the details can easily become overwhelming. We know that, so Direct Energy is offering you your own FREE Personal Move Assistant. What can your Personal Move Assistant do for you? READ MORE

Don’t be a Fool: Get a Tuneup for Your Home HVAC System

How bad could it get? Your home’s air conditioner ran fine all last summer. Really, what could have changed? Besides, you had it inspected two years ago by that company somebody in your office recommended. What was it? Maybe a Universal Filtration Object? Or something else? Whatever it was, they sent that real thin guy with the real big, dark eyes. And the grayish skin. Did he even have a nose? READ MORE