The average person spends only six minutes a year thinking about their electricity provider. That is less time than it takes for most people to run a mile or drive to work. But as the president of Direct Energy’s Residential team, I see electricity differently. I go to sleep thinking about electricity; I wake up thinking about electricity; and most nights, I even dream about it. (Some people say I should get out more…) So while you only think about electricity six minutes of every year, it powers the things that you love to do every single day. Which is why I see electricity differently.
For your electricity provider to be a true partner in your home, it needs to make things easy for you to do what you love. Direct Energy is currently undergoing some big changes to make sure we do just that.
We recently purchased Bounce Energy. In 2012, J.D. Power and Associates ranked Bounce Energy second in a customer satisfaction survey of Texas retail electricity providers. Additionally, Bounce Energy has an exceptional e-commerce and digital platform that will bolster our capabilities when it comes to serving you every day.
We are launching new products to fit the needs of all families. From Free Power Days to Smart Thermostats and beyond, we are spending every day harnessing our energy expertise to make your life easier and better.
There are some great things happening with Direct Energy and with the Direct Energy family of brands, including a new website, an improved online enrollment process, and a soon-to-be-released mobile app for smartphones. As we continue to think about electricity differently, I will continue to keep you updated on our progress, and I am excited about our shared future.