Customer Voice

The Direct Energy Customer Voice

In my first blog post, I wrote about how one of the things I love about my job is the ability to focus on Direct Energy’s core mission: to make a difference in the lives of the people and communities we serve. So let’s focus on the people. I often go on the road to [&hellip

Important update about ‘Contact Us’ on DirectEnergy.com

The following is an important message for customers who recently submitted comments to us through Direct Energy’s ‘Contact Us’ portal on our website. It has come to our attention that some comments submitted to this portal were potentially available for viewing on the Internet through certain search engines. We have taken action to ensure that [&hellip

Welcome to the Direct Energy blog!

Welcome to the Direct Energy blog!  This blog is here to help us connect with our customers, gain their feedback and share a little deeper view into Direct Energy with you.  You’ll see articles written by people in different areas of our business who are passionate about what they’re doing at work and in the [&hellip

Walking in Our Customers’ Shoes

A little while ago one of my colleagues asked me to write a blog post about what we are doing to improve customer experience at Direct Energy. I have to admit, my first reaction was a slight sense of dread – neither I nor anyone on my team has ever written a blog before. But [&hellip